Consulting Provider Solutions Specialist in San Antonio, Texas, United States
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Consulting Provider Solutions Specialist

San Antonio, TX, United States
Full-time  Days (rotating weekends) 
Category: Information Technology • Job ID: 25388-109688

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Description

SHIFT: Days (rotating weekends)
SCHEDULE: Full-time


HCA Healthcare ITG

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Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team.

 

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for dedicated professional like you to be a part of our team. Join us in our efforts to better our community!

 

At HCA Healthcare, you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional al la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k, flex spending accounts for medical and childcare needs, and participate in our tuition reimbursement program.

 

JOB SUMMARY
The Consulting Provider Solutions Specialist serves as a Division resource and subject matter expert for  implementation and support of the ambulatory electronic health record (EHR). Using a balanced combination of advanced customer service, project management, sales, leadership, training, and technology skills, the Consulting Provider Solutions Specialist role works with an integrated support team to provide workflow analysis, testing, training, implementation, support, and optimization to clinical users of ambulatory EHR technology. The role requires working closely with providers and practice personnel, but also involves working with an ecosystem of healthcare professionals. Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA Healthcare Ambulatory EHR technologies. Duties also include ensuring providers and practice personnel have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs. The Consulting Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with Ambulatory EHR technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows.


Duties Include, but Are Not Limited To
SUPPORT
Implementation/Change Management -
Leads and independently conducts ambulatory EHR implementations for providers and practices (new start-ups and acquisitions).


Provides Training and Second level support for dictation and voice recognition technologies.


Plans, organizes, and independently conducts ambulatory EHR optimization efforts and actively supports and promotes system standardization, utilization, and best practices.


Contributes as a subject-matter expert for installation and support of ambulatory EHR solutions per HCA Healthcare and Division ITG standards and guidelines.
Promotes process changes that improve the implementation, maintenance, and support of Ambulatory EHR technologies.


Supports and assists with testing of ambulatory EHR functionality; assists in interpretation of test plans,


troubleshooting, and clinical integration points.


Works with integrated support teams to address software functionality, content, and defect resolution updates.


Participates with peers in enterprise communities to develop and deploy best practices for physician support in the ambulatory care setting.


Support Requests -
Rounds in physician practices to ensure ambulatory EHR support needs and issues are proactively identified and addressed.


Provides direct support of ambulatory EHR solutions to physician practices.
Documents interactions with physician practices to confirm needs are met, reporting issues to other teams as needed.


Coordinates provider and practice service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases and has the ability to track and analyze metrics.


Conducts problem analysis, timely and accurate resolution, and root cause analysis for complex Ambulatory EHR issues and requests.


Escalates and works with enterprise subject matter experts and integrated support team resources to identify trends and manage resolution of ambulatory EHR application issues and requests.


Analyzes and provides hands-on support for moderate to complex inquiries. Identifies and facilitates discussions with appropriate technical group or vendor to resolve the problem and coordinates as needed.


Monitors and communicates trends and issues that may affect administration/provider relationships, regulatory compliance, and quality initiatives.


Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable.


Serves as a subject-matter expert for ambulatory EHR solutions and support to the Service Desk Community.


Access
Possesses a mature understanding of system access and information protection standards and processes to offer guidance and instruction to practice personnel regarding EHR technology, related systems, and reporting access.


Collects and routes non-standard access requests to governing teams for consideration; Provides timely feedback and outcome to physician practices.


Promotes system security, information protection, and patient confidentiality and helps ensure compliance.


Enhances provider utilization of HCA technologies, by offering at the elbow support, one-on-one training, and support.


Partnerships
In collaboration with integrated support teams, works with physician practices to promote and advocate tools, resources and workflows to support clinical quality initiatives, certification and regulatory requirements, and patient experience strategies.

Works with Ambulatory Clinical Informatics team to create, introduce, and modify clinical content for the Ambulatory EHR system.


Contributes to Corporate, Division, and Market strategic planning with regard to physician product lines and ambulatory EHR technologies.


Participates in data collection and reporting efforts, ensuring the accuracy of physician and practice data in HCA Healthcare systems.


TRAINING
Responsible for leading, planning, coordinating, developing, tracking and delivery of training for providers and practice personnel on Ambulatory EHR technologies and supporting systems.


Collaborates with Central EHR Implementation and Ambulatory Clinical Informatics teams to design, develop, and implement education and training materials for the ambulatory EHR system in support of providers’ and practice staff initial and ongoing training.


Develops, maintains and customizes ambulatory EHR system training materials to reflect market or practice or specialty-specific needs.


Prepares and delivers presentations, demonstrations, train-the-trainer, and special training courses with frequency.


Trains in a multitude of settings and leverage existing technology to meet the needs of the audience or customer base.


Coordinate and executes group testing procedure training plans, conduct pilot trainings, and provide feedback to project lead to better serve our HCA Healthcare business partners.


CUSTOMER SERVICE
Partners with practice, market, division and Corporate colleagues to enable a successful physician experience and foster improved customer service interactions.


Effectively communicates with customers, maintaining positive body language with confidence and patience.


Follows up, post issue resolution, to complete customer service cycle.


Seeks feedback though customer interaction to identify areas of improvement.

 

 

HCA Healthcare Information Technology Group (ITG) delivers healthcare IT products and services to HCA Healthcare's portfolio of business and partners, including Parallon, HealthTrust and Sarah Cannon.

For decades, ITG has been a pioneer in the industry, leading the transformation of healthcare into a new era of quality and connectivity. ITG relies on the breadth of the organization and depth of technical expertise to advance and enhance today’s healthcare and to enable our physicians and clinicians to provide world-class, innovative care for patients.

ITG employees rally around the noble cause of transforming healthcare through technology and find inspiration in the meaningful work they do—creating a culture that is "Healthcare Inspired."

If you want a career in technology and have a heart for healthcare, apply your expertise to a mission that matters.

ITG is always looking for sharp, skilled, committed team members to join its Healthcare Inspired mission and culture. With job opportunities spread throughout the company and all across the country, ranging from strategy to development, from project management to product support, you can use your unique and valued expertise in many ways for the noble cause of healthcare

 

Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Qualifications

EDUCATION
College graduate – Preferred

EXPERIENCE
5 or more years of experience in healthcare related field - Preferred


Proficiency in clinical applications, Ambulatory HER – Preferred

OTHER / SPEICAL QUALIFACTIONS
Organizational
Organize/prioritize tasks and maintain attention to detail


Willingness to update job skills in a changing environment


Flexibility to manage unanticipated changes


Adaptable to changing environment of the healthcare industry to physician support

Leadership
Possess well-developed leadership skills


Professional attitude and appearance


Self-motivated and goal oriented


Works independently; receives minimal guidance.


Acts as a mentor and provides technical direction


Communication
Demonstrated ability to lead group discussions with clinical and information technology personnel, verbally,and in writing


Delivers information in a clear, concise, and compelling manner to effectively engage others and achieve desired results


Excellent customer-facing teaching abilities


Exchange information across department,  organization/enterprise;  communicates independently,
thorough understanding of subject/topic; sharing technical expertise or providing direction/instruction.


Customer Service
Demonstrated customer service focus


Broad experience in providing high-level service


Lead discussions around providing quality customer service, orientation and/or training


Relationship Building
Demonstrated ability to establish and build strong relationships among Corporate, Division, Market, and practice personnel.


Ability to work well with others and lead focused discussions that facilitate promote growth between business partners.


Problem Solving
Analyze and handle multiple duties simultaneously and exhibit initiative


Extensive understanding of workflow and how systems are used in physician practices


Work assignments are advanced/complex in nature; accountable for major projects


Uses best practices and in-depth knowledge and experience; applies expert analytics and/or technical interpretation to provide highly creative solutions.

Clinical/Technical
Mature understanding of clinical application support processes and ambulatory EHR workflows preferred


Extensive experience supporting providers


Broad expertise with clinical information systems


Understands pertinent regulatory guidelines (HIPAA) and government programs (Meaningful Use)


Demonstrated advanced computer skills


Healthcare Inspiration
Knows technology improves the patient experience


Believes clinicians care for people better when armed with the right technology


Provides tools caregivers need to do their best work


Sees that technology applied to healthcare is meaningful... it matters

Physical Demands/Working Conditions
Requires prolonged sitting, some bending, stooping and stretching.

Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment.

Work may be stressful at times.


Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.

Notice

Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

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