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HCA Healthcare ITG
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You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for dedicated professional like you to be a part of our team. Join us in our efforts to better our community!
At HCA Healthcare, you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional al la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k, flex spending accounts for medical and childcare needs, and participate in our student loan repayment and tuition reimbursement programs.
The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.
The Technical Analyst adheres to and supports HCA Healthcare IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.
DUTIES INCLUDE BUT ARE NOT LIMITED TO
Installs and repairs facility and division ITG equipment and software per HCA Healthcare and division ITG standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
Logs and tracks problems; reviews problem tracking databases
Performs facility-based moves, adds, and changes (MACs), as needed
Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
Aids and trains users on division and facility technology
Performs preventative maintenance
Recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software
Effectively works with customers, Service Desk and Technical Services personnel
Participates in meetings, committees and continuing education to improve individual, departmental and
Adheres to and supports HCA Healthcare ITG standards, policies and procedures
Maintains and protects confidentiality with regard to all aspects of patient care and employee information
Adheres to Code of Conduct and Mission & Value Statement
Other duties as assigned
HCA Healthcare Information Technology Group (ITG) delivers healthcare IT products and services to HCA Healthcare's portfolio of business and partners, including Parallon, HealthTrust and Sarah Cannon.
For decades, ITG has been a pioneer in the industry, leading the transformation of healthcare into a new era of quality and connectivity. ITG relies on the breadth of the organization and depth of technical expertise to advance and enhance today’s healthcare and to enable our physicians and clinicians to provide world-class, innovative care for patients.
ITG employees rally around the noble cause of transforming healthcare through technology and find inspiration in the meaningful work they do—creating a culture that is "Healthcare Inspired."
If you want a career in technology and have a heart for healthcare, apply your expertise to a mission that matters.
ITG is always looking for sharp, skilled, committed team members to join its Healthcare Inspired mission and culture. With job opportunities spread throughout the company and all across the country, ranging from strategy to development, from project management to product support, you can use your unique and valued expertise in many ways for the noble cause of healthcare
Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Bachelor’s degree in information systems or healthcare related field is preferred
Must have one year IT experience
OTHER SPECIAL QUALIFACTIONS
Manages and prioritizes workload
Demonstrates ability to multi-task; Possesses strong analytical skills
Demonstrates a customer orientation; strength in analytical, math, and reasoning skills
Effectively communicates verbally and in writing
Possesses proficiency in MS Office applications
Must be able to drive to assigned sites to complete work
Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification
Valid state drivers license and proof of auto insurance, if applicable
PHYSICAL DEMANDS/WORKING CONDITIONS
Requires prolonged sitting, some bending, lifting, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers and/or boxes up to 50 pounds. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Occasional travel between facilities may be required.
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