Director of Patient Experience in San Antonio Live Oak, Texas, United States
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Methodist Hospital Northeast

Director of Patient Experience

San Antonio Live Oak, TX, United States
Full-time  No Weekends 
Category: Directors and Managers • Job ID: 01574-113554

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Description

SHIFT: No Weekends
SCHEDULE: Full-time


Here at Methodist Healthcare, our everyday decisions are founded on compassion. Apply today and join a team that is dedicated to serving others in need.

We offer you a generous benefits package including:

  • Medical, Dental, disability and life insurance
  • Flexible Spending Accounts
  • Paid Time Off
  • Employee Discount Program
  • Employee Stock Purchase Program
  • 401k Matching
  • Tuition Reimbursement
  • Student Loan Repayment Program

We are seeking a Director of Patient Experience Practice Methodist Hospital – Northeast.  The Director, Patient Experience is the role of the internal coach.  The internal coach is responsible for the oversight of the key components of Methodist Excellence standards to include the ICARE Values at each entity in the system to ensure alignment and achievement of results across the system.   We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply now!

What You Will Do In Your Role:

  • Serve as a coaching resource to the leaders on achieving clinical, operational and service excellence by hardwiring the Must Haves.
  • In collaboration with the Human Resources department, orients new leaders to the ME standards and validate his or her competency for the Must Haves.
  • Work with the Studer Group Coaches and Senior MHS Leaders to identify priorities, implement tactics and hardwire behaviors to achieve service pillar results.
  • Lead by example by consistently role modeling the Standards of Behavior and hardwiring the Must Haves.
  • In collaboration with the Measurement Team coordinate the communication of results/wins/barriers to the CEO and progress and results to leaders and staff.
  • Round with leaders to validate ability to round on all staff and patients to hardwire behaviors.
  • Round in all areas to offer “fresh eyes” and secret shop to provide feedback to leaders on hardwiring of the ME standards in their areas.
  • Validate that service recovery issues are tracked and reported to the leadership team on an ongoing basis.
  • Harvest practices that have been successful in achieving results for sharing with the system and have resources from other entities with leaders to support the achievement of results across all six pillars.
  • Track and report the completion of the items on the accountability grids following each Leadership Development session.
  • Facilitate the executive team’s review of individual leader goals to validate alignment with the organization’s goals and consistency of weights and metrics across the entity.
  • Provide coaching support to the service excellence teams operating within the organization to support ME (measurement, standards, patient satisfaction, physician satisfaction, communication).
  • Conduct an assessment on an annual basis of the organization’s compliance with hardwiring the tactics and behaviors that are critical to achieve results.

Qualifications

What qualifications you will need:

  • Bachelor’s degree from an accredited program.
  • 2 years of demonstrated success in change management, relationship building, team building, project planning and culture shaping initiatives.
  • Master’s Degree.  Studer principles experience preferred. MHS Director or VP or a previous Studer Coach in a healthcare setting preferred.

 

Methodist Hospital Northeast has played a major role in the phenomenal economic growth experienced in northeast Bexar County. With over 170 beds, the hospital offers a full array of services including 24/7 emergency care, open heart surgery, cardiac catheterizations, vascular, neurosurgery, inpatient rehabilitation, orthopedic surgery, cancer care, intensive care and inpatient and outpatient surgeries and procedures. It is home to the Joint Replacement Academy offering the latest treatment options for knee and hip pain, as well as a neurosurgical program offering services from elective spine surgeries to advanced and comprehensive brain and spine care.

 

We are recognized by the American Heart Association/American Stroke Association as a Certified Primary Stroke Center; the American College of Cardiology as an Accredited Chest Pain Center with Primary PCI; and by the American Nurses Credentialing Center for having a Pathway to Excellence Program. Methodist Hospital Northeast has received the Mission: Lifeline® Bronze Receiving Quality Achievement Award for implementing specific quality improvement measures outlined by the American Heart Association for the treatment of patients who suffer severe heart attacks and the Texas Award for Performance Excellence. The hospital has also been nationally recognized by Leapfrog’s Hospital Safety Grade A. For more information, please visit our website at www.sahealth.com and select Methodist Hospital Northeast under Locations.

 

 

If you find this opportunity compelling, we encourage you to apply. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are actively interviewing so apply today!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Notice

Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

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