Technical Analyst II in San Antonio, Texas, United States
Join our Talent Network
Skip to main content

Technical Analyst II

San Antonio, TX, United States
Full-time  Days 7-10 Hrs/Wkdays Only 
Category: Information Technology • Job ID: 10310
Save Job Unsave Job

This job posting is no longer active.

Description

Introduction

Do you want to join an organization that invests in you as a Technical Analyst II?  At ITG - San Antonio Division, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

At ITG - San Antonio Division, we want to ensure your needs are met. We offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

  • Medical, Dental, Vision, Life Insurance and Flexible Spending
  • Paid Time Off (PTO) and Personal Leave
  • 401K (100% annual match - 3% to 9% of pay based on years of service)
  • Academic Assistance and Reimbursements for Tuition and Student Loans
  • Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
  • HomeAuto, and Pet Insurance
  • Employee Stock Purchase Program (ESPP)
  • Short Term Long Term Disability coverage
  • Adoption Assistance
  • Legal Benefits and lots more!

Learn more about Employee Benefits

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Technical Analyst II like you to be a part of our team.

JOB SUMMARY

The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely

manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.

The Technical Analyst II adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software.  Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Installs and repairs facility and division ITG equipment and software per HCA Healthcare and division ITG standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products

Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users

Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed

Logs and tracks problems; reviews problem tracking databases

Mentors, trains and supports entry-level technical analysts

Performs facility-based moves, adds, and changes (MACs), as needed

Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures

Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted

Aids and trains users on division and facility technology

Performs preventative maintenance

Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software

Effectively works with customers, Service Desk and Technical Services personnel

Participates in meetings, committees and continuing education to improve individual, departmental and

organizational performance

Adheres to and supports HCA Healthcare ITG standards, policies and procedures

Maintains and protects confidentiality with regard to all aspects of patient care and employee information

Adheres to Code of Conduct and Mission & Value Statement

Other duties as assigned

OTHER SKILLS & RESPONSABILITIES

Manages and prioritizes workload

Demonstrates ability to multi-task; Possesses strong analytical skills

Demonstrates a customer orientation; strength in analytical, math, and reasoning skills

Effectively communicates verbally and in writing

Possesses proficiency in MS Office applications

Must be able to drive to assigned sites to complete work

EDUCATION

Bachelor’s degree in information systems or healthcare related field - Preferred

EXPERIENCE

Three or more years of IT experience - Required

CERTIFICATE/LICENSE

Basic certification in A+ and Microsoft desktop product support is preferred; education and/or experience may be substituted for A+ certification

Valid state drivers license and proof of auto insurance, if applicable

PHYSICAL DEMANDS/WORKING CONDITIONS - Requires prolonged sitting, some bending, lifting,

stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers and/or boxes up to 50 pounds. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Occasional travel between facilities may be required.

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for over a decade.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Techincal Analyst II opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

SIMILAR JOBS

Get job notifications based
on your interests

Join our Talent Network