This job posting is no longer active.
Do you want to join an organization that invests in you as a Senior Technical Analyst? At ITG - San Antonio Division, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
At ITG - San Antonio Division, we want to ensure your needs are met. We offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:
You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Senior Technical Analyst like you to be a part of our team.
The Senior Technical Analyst implements and supports a broad range of facility-based ITG equipment. As the key technical service resource within the facility, the Senior Technical Analyst is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk. Advanced hands-on technical support is provided across a broad range of technical areas. Problems beyond the scope of ability or responsibility are communicated in a timely manner to appropriate division-level support staff. The Sr. Technical Analyst participates in 24x7 on-call support with other members of the division staff.
The Senior Technical Analyst adheres to and supports HCA Healthcare ITG policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment. The Senior Technical Analyst assists with facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Implements and supports the broadest range of facility-based ITG equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products
Provides advanced, hands-on technical support across a broad range of technical user problems; repairs
equipment and performs preventative maintenance
Communicates and escalates incidents and requests beyond scope of ability to senior service resources
Logs and tracks incidents and requests; reviews incident and request tracking databases
Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
Investigates hardware problems and performs minor system hardware and communication connection repairs
Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction
Participates in meetings, committees and continuing education to improve individual, departmental and
Aids and trains users on proper use of division and/or facility technology
Mentors and trains Division Technical Analysts
Participates in facility-based IT project planning, as needed
Effectively works with division and corporate ITG personnel to ensure that division priorities an standards are achieved
Adheres to and supports HCA Healthcare ITG standards, policies and procedures
Maintains and protects confidentiality with regard to all aspects of patient care and employee information
Adheres to Code of Conduct and Mission & Value Statement
Performs other duties as assigned
OTHER SKILLS & RESPONSIBILITIES
Demonstrates broad knowledge of technology and solutions
Proactively manages resources and priorities workload
Demonstrated ability to multi-task; Possesses strong analytical skills
Demonstrated customer orientation; strength in analytical, math, and reasoning skills
Effectively communicates verbally and in writing
Demonstrated proficiency in MS Office applications
Provides onsite technology support on projects
Must be able to drive to assigned sites to complete work
Bachelor’s degree in information systems or healthcare-related field - Preferred
• Two or more years of broad technical experience - Required
Basic certification in Cisco equipment or Microsoft Products is highly desirable
Valid state drivers license and proof of auto insurance, if applicable
PHYSICAL DEMANDS/WORKING CONDITIONS - Requires prolonged sitting, some bending, stooping and
stretching, eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
ITG transforms healthcare and gives
people healthier tomorrows. We deliver information technology strategy, support,
and solutions. ITG improve and enhance patient care and business operations. We deliver services at
administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states
and the United Kingdom. Our team works to move healthcare forward. We do this by
seeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for over a decade. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Senior Technical Analyst opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.