Pediatric Navigator  in San Antonio, Texas, United States
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Methodist Hospital

Pediatric Navigator

San Antonio, TX, United States
Full-time  No Weekends 
Category: Nursing - Professional • Job ID: 02531-116874

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SHIFT: No Weekends
SCHEDULE: Full-time

Do you have a passion for healthcare and helping others? Do you enjoy working in a fast-paced, patient-centered environment? Jump-start your career in our Pediatrics department. Submit your application today!
We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment program. We would love to talk to you about this fantastic opportunity.
Seeking a RN Pediatric Navigator to join our team.  The Pediatric Navigator functions as a member of the multidisciplinary team and serves as an advocate and educator for high risk pediatric patients and their families, from diagnosis through end of active treatment. The Pediatric Navigator’s primary function is to ensure the patient remains compliant to the treatment plan. Navigators achieve this goal by building relationships with patients, their families and physicians, coordinating the plan of care, assisting with appointments, tours of facility, transportation needs, education, resource provision and/or representation within the multidisciplinary care environment. The Navigator also assumes responsibility and accountability for the management of resources to achieve efficient, high-quality outcomes for patients, including support with interdisciplinary and cross-facility coverage and collaboration. The Navigator will serve as a liaison between the patient and family, all physicians involved in that patient’s care, internal and external healthcare providers, support network members, and the wider healthcare community. This role will require collaboration with local physician liaisons and leadership to conduct internal and external outreach and marketing.
What you will do in this role:
  • Serve as patient advocate from diagnosis to end of active treatment
  • Assess patients’ medical, social, psychosocial, and other care needs
        • On an individual basis, use appropriate tools to identify patient needs and barriers to care and provide access to potential resolutions
        • Identify health disparities and assist in removal of these disparities
  • Provide appropriate teaching, outreach, and support to patients and families.  Ensure the patient is empowered to manage his/her own healthcare needs, when appropriate
        • Provide clarification on the healthcare system throughout the care pathway
        • Support providers to assist patients in understanding their diagnosis, treatment options, and the resources available, including education, clinical research studies, and technologic advances
        • Provide education/connection to resources on subjects that fall beyond the scope of individual modalities (access to supportive care, financial support, return to work)
  • Streamline processes for  patients  by assisting with appointment scheduling  and paperwork preparation
      • Ensure the organization of appointments and explain the sequence of treatments
      • Ensure smooth transitions between care modalities, facilities, and providers. Introduce patients to appropriate caregivers, as needed.
      • Facilitate patient movement through the appropriate clinical pathway and collaborate with physicians to ensure patient compliance
  • Coordinate and assist patients to remove barriers related to insurance coverage, transportation, child care, finances, language, etc. so they can focus on their treatment plan, not these barriers
  • Connect patients to hospital and community resources
  • Responsible for scheduling and executing group or private tours of the NICU and/or pediatric units as well as the remainder of the hospital, based on family needs within the navigation program.
  • Conduct follow-up conversations with all patients and communicate any concerns, changes, or social needs to the appropriate physician or other care provider
  • Attend and lead MultiDisciplinary Meetings (MDM)  and/or other meetings, as necessary
      • Ensure appropriate patient data is available and patients are appropriately assessed and documented upon, including identification of appropriate clinical research study options
      • Serve as patient advocate and multidisciplinary team member at these meetings
  • Document throughout the patient care continuum as per the service line structure drive process improvement
      • Make appropriate recommendations for changes to the current program, both locally and at a corporate level, and assist in delivering program improvement
  • Provide comprehensive discharge coordination and planning for neonatal and/or pediatric patients with complex discharge needs in conjunction with other multidisciplinary team members.
  • Conduct outreach to referrers, providers and other medical professionals as well as to the corporate ‘customer’ community [optional by market]
      • Establish and maintain positive working relationships with key internal and external customers (including physicians, nurses, ancillary service staff, social services, business office, community partners etc.)
      • Educate each constituent on the role and benefits of the navigation program and high quality NICU and pediatric care
      • Recognize scope and limitations of role– discuss
      • Provide referrers with timely feedback on patient progress
  • Stay current  on the latest pediatric services developments
  • Ensure service continuity
      • Establish appropriate mechanisms to ensure service continuity during both planned and unplanned absences and undertake succession planning


  • Associate Degree required, BSN Preferred
  • 3 years as registered nurse   
  • State of Texas licensed RN, Basic Cardiac Life Support (BCLS)
  • Specialty certification.
Be a part of an organization that invests in you. We are actively reviewing applications. Qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application today and help us raise the bar in patient care!
Since opening in 1998 as the first and only hospital in San Antonio and South Texas designed and built just for children, Methodist Children’s Hospital has set the standard for treating the children of South and Central Texas. The hospital has built a strong reputation for its outstanding pediatric services in many specialty areas including pediatric heart surgery, pulmonology, orthopedics, neurosurgery, newborn and pediatric intensive care, oncology and emergency services.
Our new tower is part of a landmark expansion that increased the footprint of the Methodist Hospital campus by 445,000 square feet. It includes 150 rooms and a dedicated children’s imaging department with new, state-of-the art technology. The Level IV NICU, the region’s largest with over 90 beds, has board-certified neonatologists in-house 24/7 to provide the highest level of neonatal care available. The hospital is among the nation’s top three providers of blood and marrow stem cell and cord blood transplants for children and is the largest BMT program in San Antonio. In addition, Methodist Children’s Hospital continues to be nationally recognized for the strongest quality record for patient safety. For more information, please visit our website at and select Methodist Children’s Hospital under Locations.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 


Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

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