Patient Care Liaison in San Antonio, Texas, United States
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Patient Care Liaison

San Antonio, TX, United States
Full-time  Days 7-10 Hrs/Wkdays Only 
Category: Supervisors Team Leaders and Coordinators • Job ID: 34918
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Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Patient Care Liaison with Methodist Healthcare System you can be a part of an organization that is devoted to giving back!

Benefits

We are committed to providing our employees with the support they need. At Methodist Healthcare System, we offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

  • Medical, Dental, Vision, Life Insurance and Flexible Spending
  • Paid Time Off (PTO) and Personal Leave
  • 401K(100% annual match - 3% to 9% of pay based on years of service)
  • Academic Assistance and Reimbursements for Tuition and Student Loans
  • Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
  • HomeAuto, and Pet Insurance
  • Employee Stock Purchase Program (ESPP)
  • Short Term Long Term Disability coverage
  • Adoption Assistance
  • Legal Benefits and lots more!

Learn more about Employee Benefits

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Methodist Healthcare System family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Patient Care Liaison to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

Seeking a Patient Care Liaison who is responsible for the programs and resources that support the coordination of ED patients through complex healthcare environments for the optimization of care, outcomes, and patient experience. Responsible for facilitating patient follow-up through coaching, information transfer, and communication in order to improve continuity of care, enhance the medical management of complex disease, and streamline the intervention process. The Patient Care Liaison guides patients through the health care system by assisting with access issues, developing relationships with service providers, and tracking interventions and outcomes while consistently providing exceptional customer service. Serves as a point of contact for referring physicians, patients and caregivers to provide resources and assistance with accessing clinical and supportive care services.

What you will do in this role:

1.Reviews patient case lists generated by technology-enabled data triggers to identify patients that could benefit from intervention

2.Communicates with physicians (in the hospital and in the community) about patients' potential for referral / follow-up treatment

3.Provides feedback to leadership through daily communication and weekly status updates in regards to target population in order to enhance care coordination and patient experience.

4.Collaborates with care team members and suggests ideas for development.

5.Significantly improves specific processes; recommends and facilitates initiatives to improve stakeholder value.

6.Drives key business improvements and results.

7.Participates as a subject matter expert.

8.Demonstrates competency and compassion and performs consistently under routine conditions/situations. 

9.Applies appropriate tools and methods to guide patients through the system.

10.Schedules follow-up appointments and provide information and reminders to patients & physician offices

11.Tracks outcomes of referrals and treatments

12.Maintains detailed records to measure effectiveness of program and suggests ways to improve throughout the process

13.Engages providers and patients in a program that will improve outcomes and the efficiency of medical care

14.Reviews clinical progress of patients and coordinates communications to referring, consulting, and primary care physicians.

15.Plan, organize and provide direct care to the patient, as appropriate and within scope, if called upon to do so.

16.Facilitates ongoing performance improvement activities related to the target population and involving all levels of staff

17.Updates patient and families regarding planned procedures, medications and treatments as needed.

18.Schedule appropriate referrals as noted by the physician.

19.Coordinates information among referring, primary care and consulting physicians and ancillary departments.

20.Answers patient/family phone calls, fields questions, and provides resources with empathy and compassion

21.Participates in creating an environment and performs job functions in a manner that exemplifies the mission, vision and values of the organization.

22.Encourages collegiality and collaboration when integrating pilot services with other departments.

23.Proactively assists patients with registration process as needed, offers comfort items as appropriate, and demonstrates anticipatory service to patients and families in the waiting area.

24.Evaluates and provides input regarding the utilization of resources to meet the needs of the target population.

What qualifications you will need:

Minimum Education, Experience, Training, Required Knowledge, Skill, Abilities and Other Job-Related Characteristics:

1.Education:  High School Diploma

2.Experience:

·Minimum 2 years of customer service experience or patient experience

3.Employee completes initial and ongoing training and competencies as defined by service

line, facility and department/unit which are specific to the needs of the patient population

served (if applicable).

4.Preferred:

Minimum License, Certificates, or Registrations Required:

1.Required:

    ·N/A

    Methodist Healthcare is recognized as the most respected and preferred healthcare provider in the South Texas region. As San Antonio’s second largest private employer, we employ more than 11,000 individuals, including 2,700 physicians in all specialties. Methodist Healthcare is a 50-50 co-ownership between Methodist Healthcare Ministries of South Texas, Inc. and HCA Healthcare. Since 1963, our commitment has never wavered in consistently improving the health and wellness of our community by “Serving Humanity to Honor God.”

    Our network of greater San Antonio hospitals includes nine acute care facilities: Methodist Hospital, Methodist Children's Hospital, Methodist Hospital Ambulatory Surgery, Methodist Hospital Metropolitan, Methodist Hospital Northeast, Methodist Hospital South, Methodist Hospital Specialty and Transplant, Methodist Hospital Stone Oak and Methodist Hospital Texsan. We also offer 4 freestanding emergency centers in Boerne, Converse, Westover Hills, and the Quarry. At each of our facilities, we offer an outstanding selection of doctors, healthcare professionals, equipment and health services from wellness events to transplant services, pediatrics, dermatology, cardiology, oncology and a complete range of other medical services. For more information, please visit our website at www.sahealth.com.

    "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
    HCA Healthcare Co-Founder

    Be a part of an organization that invests in you! We are reviewing applications for our Patient Care Liaison opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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